FAQs

 

What are my payment options?
The Silver Sun accepts payment by Visa, MasterCard, Discover and American Express.

 

Where does your jewelry come from?
The Silver Sun sells only the finest silver jewelry.  We strive to bring you unique and fashion forward jewelry manufactured in the USA as well as quality collections imported from around the world.

 

What is “Sterling Silver” or “925 Silver”?

Sterling silver is by far the most popular silver alloy in the world for jewelry. Sterling silver (also called .925 silver) is an alloy consisting of 92.5 percent fine silver and 7.5 percent other metals (usually copper).  Jewelry manufacturers use sterling silver because of its strength and durability — fine silver alone is too soft and too easily damaged to be used as jewelry. In the United States, an alloy must be at least 92.5 percent fine silver to be marketed as “silver”. Acceptable quality marks for sterling silver

include:

sterling

sterling silver

ster

.925

 

What is Rhodium Plating?

A rhodium coating is often added to silver jewelry increase durability andto help prevent tarnishing. Rhodium is a precious metal (one of the world’s rarest) and a member of the platinum family. Rhodium plating provides a surface that resists scratches and tarnish while giving a white reflective appearance. Rhodium is hypoallergenic, so your skin won’t turn green when wearing rhodium plated jewelry.

 

How can I determine my ring size?

Measure your finger by wrapping a string around it. Find the length of the stringthat makes exactly one loop around, and use the chart below for reference.

  • When measuring, keep in mind that each finger could have a different size, so don't presume that a ring that fits your left ring finger will also fit your right ring finger.
  • Measure when your hands are warm, not cold.
  • Make sure the measurement you choose easily fits over your knuckle

 

Ring Size

String Length in Inches

4

1 13/16

5

1 15/16

6

2 1/16

7

2 1/8

8

2 1/4

9

2 5/16

10

2 7/16

11

2 9/16

12

2 5/8

13

2 3/4

14

2 7/8

 

 

Do you offer a guarantee?

We warrant to the original consumer 30 days from the date of purchase that the purchased article of jewelry is free of defect in materials and workmanship under normal wear. This product guarantee is void if the article of jewelry has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship.  This guarantee does not cover normal wear and tear. If you experience any problems with the quality of our products, please contact us.

 

What is your return policy?

We will gladly accept items for an exchange or merchandise credit within 30 days from purchase when items are returned with an original sales receipt in the original unworn condition and in the original shipment packaging.  All items must have a Return Authorization number to be exchanged or returned.Engraved items and customer orders are final sales and may not be exchanged or returned.  Please note: on occasions when we deem our return policy is being manipulated or abused in any way, we reserve the right to deny the privileges of our return policy.

 

How do I return an item I purchased?
To return an item you have purchased follow these 4 easy steps.
1. Contact us to obtain the Return Authorization Number (RA#) by email or phone.
2. Package your return carefully.
3. Ship the contents as you received them, with insurance and a tracking number.
3. All returns packaged should be sent to:

TSS Returns

11445 Coursey Blvd. Ste M

Baton Rouge, LA 70816

How long will I have to wait for a refund?
Once we receive your return, your credit card account will be credited for any payment you have made toward your purchase. The credit will be made within 8 business days of receipt and verification of the merchandise. Credits usually show up on the following monthly billing cycle after the date of receipt. Please Note: Delivery charges are not refunded.

How long will it take for orders to be shipped?
The Silver Sun ensures that each and every order is processed and handled as quickly as possible. Most jewelry orders will ship within 7 Days.  However some of our more unique items may require additional time.  Engraved items will ship in 10 to 14 business days.  Custom Orders may require up to 21 days to ship.  You can call or email to request an estimated ship date.  225-215-2345  info@thesilversun.com

 

Your order will be shipped by USPS Priority Mail.  We do not ship on Saturdays, Sundays, or holidays.  We cannot ship to PO Boxes.Although certain items may be ordered together, they may not be shipped out on the same day.If an item is temporarily out of stock or delayed, you will be notified.

 

PLEASE ORDER BY DEC 15th for Christmas delivery.  PLEASE ORDER CUSTOM or ENGRAVED ITEMS BY DEC 4 for Christmas delivery. 


Do you charge Sales Tax on your products?
Currently, Sales Tax is only charged within the state of Louisiana. All other states do not pay sales tax.

Do you ship international orders?
No, we do not ship international orders. We only ship in USA. We can ship to military personnel with an APO & FPO address. If you would like to do so, please email us at info@thesilversun.com as it requires special handling.