Customer Service

 

30 Day Guarantee: We warrant to the original consumer 30 days from the date of purchase that the purchased article of jewelry is free of defect in materials and workmanship under normal wear. This product guarantee is void if the article of jewelry has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship.  This guarantee does not cover normal wear and tear. If you experience any problems with the quality of our products, please contact us.

 

Return / Exchange: We will gladly accept items for an exchange or merchandise credit within 30 days from purchase when items are returned with an original sales receipt in the original unworn condition and in the original shipment packaging.  All items must have a Return Authorization number to be exchanged or returned.Engraved items and customer orders are final sales and may not be exchanged or returned.  Please note: on occasions when we deem our return policy is being manipulated or abused in any way, we reserve the right to deny the privileges of our return policy.

 

How do I return an item I purchased?
To return an item you have purchased follow these 4 easy steps.
1. Contact us to obtain the Return Authorization Number (RA#) by email or phone.
2. Package your return carefully.
3. Ship the contents as you received them, with insurance and a tracking number.
3. All returns packaged should be sent to:

TSS Returns

11445 Coursey Blvd. Ste M

Baton Rouge, LA 70816


Pricing:  Prices are subject to change do to rising/falling metal costs.  You will be notified of any price changes prior to shipment.   Prices & Product may vary from online store & actual store locations.  The Silver Sun is not responsible for pricing errors caused by system malfunctions.

Shipping:
The Silver Sun ensures that each and every order is processed and handled as quickly as possible. We do not ship on Saturdays, Sundays, or holidays.  We can not ship to PO Boxes.  Although certain items may be ordered together, they may not be shipped out on the same day.  Most items will ship within 7 business days. PLEASE ORDER BY DEC 15th for Christmas delivery.  Custom orders and engraved items will ship in 7 to 10 business days. PLEASE ORDER CUSTOM or ENGRAVED ITEMS BY DEC 9 for Christmas delivery. 

Out of Stock Items: Should any item ordered become out of stock, we will contact you immediately. You may choose to wait for the out of stock items, substitute another product, or cancel your order. Your credit card will be charged only for the items that have been shipped.


Sales Tax:  Please be aware that The Silver Sun is required by The Federal Government to collect a sales tax for all items shipped to addresses within Louisiana.